1. Information We Collect
As a premium golf analysis platform, SwingSync collects information necessary to provide our AI-powered coaching services:
- Account Information: Name, email address, payment information
- Swing Analysis Data: Video uploads, analysis results, performance metrics
- Usage Data: Platform interactions, feature usage, session information
- Communication Data: Feedback, support requests, partnership inquiries
2. How We Use Your Information
We use your information exclusively to provide and improve our premium services:
- Provide personalized AI swing analysis and coaching recommendations
- Process payments and manage your subscription
- Improve our AI models and coaching algorithms
- Respond to customer support and partnership inquiries
- Send service updates and important account notifications
We do not sell your data or use it for advertising purposes. Your information is used solely to enhance your SwingSync experience.
3. Data Storage and Security
We implement industry-standard security measures to protect your information:
- Encrypted data transmission using TLS/SSL protocols
- Secure database storage with access controls
- Regular security audits and monitoring
- Payment processing through PCI-compliant Stripe infrastructure
- Password hashing using industry-standard bcrypt encryption
4. Data Sharing and Third Parties
We work with select third-party service providers to deliver our premium experience:
- Stripe: Secure payment processing and subscription management
- SendGrid: Email notifications and communications
- Neon: Secure database hosting and management
- Replit: Application hosting and infrastructure
These providers are bound by strict data protection agreements and only process data necessary for their specific services.
5. Your Data Rights (GDPR)
As a premium service user, you have full control over your data:
- Access: Request a copy of all data we hold about you
- Rectification: Correct any inaccurate personal information
- Erasure: Request deletion of your account and associated data
- Portability: Export your swing analysis data and history
- Restriction: Limit how we process your information
- Objection: Opt out of specific data processing activities
6. Video Data and AI Analysis
Swing videos you upload are processed by our AI systems to provide analysis and coaching recommendations. Videos are stored securely and used exclusively for your personal coaching experience and to improve our AI models. You retain ownership of your videos and can request their deletion at any time.
7. Cookies and Tracking
We use essential cookies for authentication, session management, and core platform functionality. We do not use tracking cookies for advertising or analytics beyond what's necessary to operate the service. Our premium model means we don't rely on advertising revenue.
8. Data Retention
We retain your data as long as your account is active or as needed to provide services. After account deletion, we may retain some information for legitimate business purposes, legal compliance, or to resolve disputes, but personal identifiers are removed.
9. International Data Transfers
SwingSync operates globally and may transfer data internationally to provide our services. We ensure appropriate safeguards are in place when transferring data outside the EU, including standard contractual clauses and adequacy decisions.
10. Children's Privacy
SwingSync is designed for adult golfers and golf professionals. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware of such collection, we will delete the information promptly.
11. Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email or platform notifications. Continued use of SwingSync after updates constitutes acceptance of the revised policy.
12. Contact Information
For privacy-related questions or to exercise your data rights, please contact us through our feedback system within the application. We aim to respond to all privacy requests within 30 days.